Care Quality Commissions rates us “Good”
Enfield Carers Centre Homecare was inspected by the Care Quality Commission (CQC) earlier this year. The Care Quality Commission is the organisation that inspects and rates residential care homes and nursing homes, and that includes our homecare workers.
We were delighted to be rated “Good” in all individual sections and also Overall.
Here’s what they said about our homecare services:
- “All the parents of young people were confident that the Enfield Carers Homecare workers supporting their children knew how to keep their children safe when they were not present.
- Comprehensive risk assessments provided guidance to staff and were reviewed regularly.
- ECC homecare staff had received medicines training and people received their medicines safely and on time.
- There were robust recruitment systems in place to ensure staff were safe to work with vulnerable people.
- People and relatives told us they valued the support offered to them by our homecare staff and appreciated their professional and dedicated approach to their work.”
The inspection confirmed that Enfield Carers Homecare staff arrived at the time stipulated in the care plan and were involved in a meaningful way with the people they worked with. Cared-for people were supported so that they have maximum choice and control of their lives.
Enfield Carers Homecare staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Our homecare staff were described as:
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“Tremendous”
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“A life saver”
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“Dedicated”
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“Lovely”
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Staff that the Care Quality Commission spoke with were passionate about the care they provided and knew people well.
The report also noted that Enfield Carers Centre’s clients usually had the same care staff visiting them and that they were treated with dignity and respect and recognised as individuals with their own likes and dislikes.
Cared-for clients had detailed care plans which reflected how they wanted to receive their care.
Care plans were reviewed regularly.
They and their relatives were fully involved in all aspects of planning care.
Cared-for clients were encouraged to take part in activities that were meaningful to them.
The Care Quality Commision said:
- “everyone we spoke with thought the organisation was well-managed and that the office staff were very approachable and obliging.”
- “Enfield Carers Centre’s clients were very happy with the care given and appreciated the short periods of time they were given for themselves whilst care workers looked after their loved ones.”
- “The homecare service valued people and relatives’ feedback and there were numerous ways in which this was gathered.”
